Cancellation guide

How to cancel The New York Times

Cancel The New York Times at www.nytimes.com/subscription/cancel. Sign in, then work through to the final confirmation screen.

Genuinely hard Expect a retention wall, and set aside real time.

Step by step

Open nytimes.com/subscription/cancel while signed in
The site routes most subscribers to a live chat agent - start it
State plainly: 'I want to cancel my subscription.' Repeat once if offered a discount
Ask for a cancellation confirmation email before you close the chat

What they don't tell you

This is the classic retention wall: chat is mandatory for most accounts, and the agent will offer a discount before processing.
Chat hours are limited - outside them the only route is phone.
Keep the confirmation email. Without it there is no proof the cancellation was processed.

There is a cheaper option first

Agents routinely offer roughly half price for a year to keep you. If you would stay at that rate, ask before cancelling.

If you subscribed through Apple

The New York Times cannot cancel a subscription that Apple bills. On your iPhone open Settings, tap your name, then Subscriptions, choose The New York Times and cancel there. Check the receipt: if it came from Apple, that is your route.

How many others are you forgetting?

Receiptmark reads the receipts already in your inbox and names every subscription you are paying for, with the receipt kept as proof. No bank login, no inbox access.

See what Receiptmark does